United States Postal Service in 244 Cully Drive

Customer Reviews about United States Postal Service:

• ★ ☆ ☆ ☆ ☆
  This post office should be closed down .... they are useless ... I have tried to call this location for 3 days. It rings so long that it cuts off. You can't get a package over nighted yet when you track it it shows that it has been sitting in their facility long before your mail is delivered yet you don't receive it. What good is a post office if it cannot handle what a post office offered. Shut this place down. We would all receive much better service using fed-ex or UPS. This post office is a joke. When you walk in there you have only 2 people working and 3 standing around wishing they were supervisors. It is a disgrace of a government facility. This town would be better off using only fed-ex. A single letter mailed from one state over takes a whole 7-10 days to and from this ridiculous excuse of a post office. When I asked about it the women tells me that if you don't pay for first class this is the service that you get. So why don't we just by pass this government institute and pay a little more for faster service... I would much rather pay a private institute and have better service... please close this miserable place down
  By hippi chick, September 05, 2017
• ★ ☆ ☆ ☆ ☆
  Horrible service from the manager, not surprised to see the other complaints that are on here! We came in two separate days to send in a passport application for our baby daughter. Keep in mind that we have to bring our baby daughter to process passports, but we also brought our older 3yo daughter because it would be silly to have a sitter for something that should be this easy. The first day I took off early from work and we showed up at 3:55. When the manager realized that we had the wrong forms she handed us new forms and told us that processing passports stops at 4pm. No consideration for our situation, despite us being there before 4. I was able to file for my expedited passport renewal though, which she took the opportunity to insinuate I was a procrastinator for filing for an expedited visa! We went in a few days later with our baby and older daughter to try again. I took off work again. We had to wait a bit for someone else to finish their application. No problem, but when we were next for passport that same manager decided to ignore us and help the next customer in line. "The line is too long, please wait!" ... we, a family of four with a baby and 3 year old who at this point is coming unglued wait while they serve the next few people in line. good call there! 5 minutes pass, I insist on having someone else help me. Finally we get service from someone else, daughters completely coming unglued in the process. I don't know this manager, but this treatment came across to me as if she had some kind of personal issues that she takes out on some customers. (I'm not certain if manager is the right word for the post office, but the two other employees said that she was the one in charge when I insisted on having someone else help us.) Also, this information is relevant for the Post Office on Cully Drive in Kerrville. I'm sure the other branches are fine.
  By Aaron Anderson, April 14, 2017
• ★ ☆ ☆ ☆ ☆
  30 minutes of trying to get through the phone! Rediculous!
  By Gary Williams, April 06, 2017
• ★ ★ ★ ★ ★
  It brings you everything you need if you own it and claim it
  By michael avila, March 01, 2017

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